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Cancellation and Customer Policy

New Order Cancellation Policy:
Orders can be cancelled at any time before shipment occurs ONLY by submitting an order cancellation request.

Phone or e-mail cancellations are NOT ACCEPTED. All orders canceled within 12hrs will receive a full refund.
ALL CANCELLATIONS MUST BE COMPLETED USING THIS ONLINE FORM.

Customers who do not cancel within 12hrs of order will be charged a 25% restocking and processing fee. Customers cancelling non-custom orders after shipment are responsible for freight charges incurred by Plastic-Mart.Com Inc on their behalf.

Ronco Marine & RV Tanks:
Ronco tanks are custom tanks and are manufactured when ordered. The manufacturer does not accept returns on any marine or RV tanks or cancellations on orders where the tank has already been manufactured (but not yet shipped). We apologize for the inconvenience. Please remeasure your dimensions before ordering.

Poly-Mart Tanks:
Poly-Mart’s manufacturing policy does not allow for cancellations or returns once the tank(s) have been manufactured (even if not yet shipped). Poly-Mart tanks are manufactured when ordered. We apologize for the inconvenience. Please re-measure your dimensions before ordering.

Dura-Cast Tanks:
Dura-Cast’s manufacturing policy does not allow for cancellations or returns once the tank(s) have been manufactured (even if not yet shipped). Dura-Cast tanks are manufactured when ordered. We apologize for the inconvenience. Please re-measure your dimensions before ordering.

Peabody Tanks & Fittings:
Peabody does not accept returns without prior authorization. All merchandise subject to a 30% Restocking Charge.

Custom orders (Orders that have fittings or modifications that are not standard) are non refundable AND MAY NOT BE EXCHANGED at time of completion. Thank you 4/17/2012 Updated

Rotationally Molded Tanks and Parts:
All dimensions are outside part dimensions in inches and may vary by the Standard Rotational Molding Tolerance of +/- 3%

Returns after 30 days will not be accepted. Items that are used or worn will not be accepted for refund or credit.
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