Damage Claims

It is of utmost importance that receivers make note of any damage to deliveries. All orders are shipped from Tank Depot’s vendors only after they are inspected for accuracy and quality inspected to insure there is no damage. Title is passed to the carrier at time of pickup and it becomes their responsibility to safely handle the product to insure that it arrives in the same condition as it was in when it left the facility. When you receive your merchandise, make sure to inspect it carefully to insure it is in good, undamaged condition PRIOR TO SIGNING FOR IT. If you accept it and sign that you received it in good condition, the freight company is no longer responsible for any damages that you discover later. The act of signing for delivery is acceptance: (1) that your tank has arrived undamaged, (2) of ownership of the property (the shipment) from the shipping carrier to the receiver. The person who signs the Bill of Lading when tanks are delivered MUST note any damage on the Bill of Lading (Delivery Receipt). Make sure the delivery driver also signs that the product is damaged. Tanks may become soiled in transit. Dirty tanks DO NOT constitute damage and damage claims will be refused. Cosmetic and surface scuffs and scrapes can happen in transit. Surface scrapes will not impact the product’s structural integrity or void your warranty, and do not constitute damage.

Please take pictures, if possible, and contact Tank Depot immediately upon discovery for evaluation and proper resolution. Oftentimes, the damage is done to a part that can easily be replaced. If there is no indication of damage, trucking companies will deny claims for damage in transit. Tank Depot is not responsible for damage caused by freight carriers. Tank-Depot.com’s vendors take great care to ship tanks that are in excellent condition. Once they leave their sites, damage can occur while the tanks are in the hands of the trucking company. If there is no notation of damage on the signed Bill of Lading, trucking companies often deny claims of damage. It is their right to do so. It is important that whoever receives the tanks be trained to look for damage and note it on the Bill of Lading (Delivery Receipt.) Even if there is no designated space for such a notation, it must be written on the Bill of Lading (Delivery Receipt). It is the purchaser’s responsibility to notify Tank Depot of all damages within 5 business days from delivery. Claims for damage or shortage or any other reason must be made within 30 days from the date invoiced and must be noted on the Bill of Lading (Delivery Receipt.) We value our customers and will do everything to get a replacement tank out at no extra charge, as long as the damage is noted at the time of delivery. We will NOT accept responsibility for damage done to the tank if the receiver of the tank does not note damage. At this point you will accept ALL responsibility for the tank and can file a claim directly with the carrier for the damage. We will be happy to assist you with this process.

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Tank Depot reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Tank Depot will issue a credit to your credit card account in the amount of the charge.

If you are a California resident, California law provides that you be given the opportunity to opt out of our sharing your personal information with third parties that would use such personal information for their own direct marketing. Absent such an opt-out, we may share your information with other Tank Depot businesses to provide you with information about their products, services or promotions that we think may be of interest to you. Accordingly, per California law, we provide a way for you to opt out if you do not want us to share your information in this manner. California residents can opt out of our sharing your information as described above by contacting Customer Service, Monday - Friday 9:00 AM - 5:00 p.m. (Eastern Time) at california@tank-depot.com and requesting that you would like to opt out from receiving all marketing communications from Tank-Depot.com Businesses. If you have already received communications from us, it will expedite the opt-out process if you are prepared to provide us with the exact name, and e-mail and/or postal mail addresses under which you have been receiving communications from us. Please note that it may take us up to 30 days to fully process your opt-out request. To review our complete Privacy Notice, please click here