To get in touch with our customer service team, you have two options available. You can reach us by dialing 800-573-6771, or you can fill out the form located on our “Contact Us” page.

Our customer service hours are Monday to Friday between 8:00am and 5:00pm CST. Please note that we are not open on the weekends.

We strive to provide prompt assistance and aim to respond to customer inquiries as quickly as possible. Typically, you can expect to receive a response from our customer service team within 24 hours of submitting your query. However, please note that during periods of high-volume response times may be slightly longer. Please keep in mind that we are not open on the weekends. Rest assured, we value your time and are committed to addressing your concerns in a timely manner.

We provide a range of convenient payment options to suit our customers' preferences. Here are the payment methods we currently accept:

• Credit and Debit Cards:
  We gladly accept all major credit and debit cards bearing the logos of Visa, Mastercard, American Express, and Discover.


• PayPal:
  When placing orders online, you have the option to make payment through PayPal. Simply select the PayPal payment method during checkout.


• Affirm:
  We are pleased to offer the option to pay with Affirm, allowing you to split your purchase into easy-to-manage installments. Choose Affirm at checkout and complete a simple application process for an instant loan decision.


• ACH Payments and Wire Transfers:
  We facilitate payments via ACH (Automated Clearing House) transfers and wire transfers. For these methods, please contact our sales team for further instructions and the necessary details.


• Check or Money Order:
  We also accept payment by check or money order. Please make these payable to our company, Plastic-Mart, and follow any specific instructions provided during the ordering process. Note that there may be additional processing time for these payment methods.

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We understand that sometimes returns are necessary, and we're here to assist you with the process. Please follow the steps below for a smooth return experience:

• Review our Return Policy:
  Before initiating a return, we recommend familiarizing yourself with our return policy. This policy outlines the eligibility criteria, timeframes, and any specific requirements for returning products. You can find our detailed return policy on our website or contact our customer service team for assistance.


• Check Eligibility:
  Ensure that your purchase meets the eligibility criteria for returns. This includes factors such as the condition of the item, the timeframe for returns, and any specific product exclusions mentioned in our return policy.


• Contact Customer service:
  Reach out to our customer service department to initiate the return process. You can do this by phone, email, or through our “contact us” form. Provide them with relevant details, such as your order number, item(s) you wish to return, and the reason for the return.


• Follow Return Instructions:
  Our customer service team will guide you through the return instructions. This may include providing you with a return authorization number, a return shipping label, or any additional documentation required for the return. Follow their instructions carefully to ensure a smooth return process.


• Package and Ship:
  Carefully package the item(s) you are returning, including any accessories or original packaging, to ensure they are protected during transit. Attach the provided return shipping label if applicable. Depending on the return instructions, you may be responsible for covering the return shipping costs.


• Track Return and Refund:
  Once you have shipped the return, we recommend tracking the return package to ensure it reaches us safely. Once we receive and process your return, we will initiate the refund according to our refund policy. The timeframe for refund processing may vary depending on factors such as payment method and any necessary verification.

We strive to make the return process as convenient as possible while ensuring a fair and transparent experience for our customers. If you have any further questions or require assistance during the return process, please don't hesitate to reach out to our customer service team.

While we strive to accommodate our customers' needs, the ability to exchange an order depends on the specific product you've purchased. Some of our items, especially custom-made products, may not be eligible for exchange. To determine if your order can be exchanged, please call our customer service team at 800-573-6771

The timeframe for receiving a refund can vary, but generally, it takes around 5-7 business days, depending on the financial institution involved. This estimate is based on typical refund processing times and may vary in specific cases.

We apologize for the oversight. If you realize you've received the wrong product, please contact our customer service team within 24 hours of receipt at 800-573-6771 or through our "Contact Us" form with your order number and details about the product received. We'll guide you through the process to get the correct item to you as soon as possible.

If you receive a tank that doesn't have the fitting installed as specified on our website, please contact our customer service team promptly at 800-573-6771. It's important to note that certain products may differ in their fittings depending on whether they are shipped directly from the manufacturer or from a retail location. To ensure your item arrives with the correct fitting, we recommend verifying the required fitting size during the checkout process. Our team is here to assist with any discrepancies and ensure you receive the product as per your specifications.

Please contact our customer service team as soon at 800-573-6771 or via our “Contact Us” form. Note that custom orders cannot be cancelled, and some orders, once manufactured, may not be eligible for cancellation. We’ll assist you based on your specific order details.

Yes, you can request a cancellation or modification. However, please be advised that custom orders are final and cannot be cancelled or modified. For other orders, the ability to cancel or modify depends on the manufacturing and shipping status. It’s crucial to contact our customer service team at 800-573-6771 or via our “Contact Us” form as soon as possible to discuss the specifics of your order.

To file a warranty claim, please follow these steps:

• Documentation:
  Gather relevant information such as your order number, product details, and a clear description of the issue. Supporting photos or videos can be particularly helpful.


• Contact:
  Reach out to our customer service team at 800-573-6771 or through our “Contact Us” page with the details you've gathered.


• Follow Instructions:
  Our team will guide you through the specific warranty claim process for your product, which may include further documentation or product return instructions.


• Wait for Evaluation:
  Once we've received all necessary information, we'll evaluate the claim in accordance with our warranty policy and the manufacturer's guidelines. We will then inform you of the outcome and any subsequent steps.

Our warranty policy strictly follows the guidelines established by the manufacturer of the product you have ordered. To obtain detailed information about the warranty coverage specific to your product, we recommend contacting our customer service department. They are available to assist you by providing the necessary steps and guiding you through the warranty claim process.

We understand the importance of a timely claim resolution and strive to process claims as efficiently as possible. The timeframe for processing your claim can vary depending on the nature of the claim and various factors involved. Please reach out to our customer service department for more details.

The specific timeframe for receiving a replacement will depend on the availability of the replacement item. Our customer service team will guide you through the process and provide you with an estimated timeline based on your situation.

If you receive a product that appears damaged or defective upon delivery, please follow these steps:

• Inspect with the Carrier Present:
  If the carrier is still at the delivery location, carefully inspect the product in their presence. This aids in immediate validation of the issue.


• Document the Issue:
  Take clear photographs of the damaged or defective area, especially while the carrier is present. This documentation is vital for processing your claim.


• Note the Damage on Delivery Receipt:
  Ensure that any visible damage or concerns are noted on the delivery receipt. This creates an official record of the product's condition upon arrival.


• Immediate Contact:
  Before the carrier leaves, call our customer service team at 800-573-6771. Provide them with your order number, the details of the damage, and any photographs you've taken. Based on the severity and nature of the damage, we will advise whether to refuse the shipment or accept it with the notation of damage.


• Follow Further Guidance:
  If the carrier has already left or if there are further steps to be taken, our team will guide you through the process. This might include returning the product, receiving a replacement, or other solutions in alignment with our return and warranty policies.


• Do Not Dispose:
  Retain the damaged or defective product until instructed otherwise. It might be required for further examination or return.

Double-check the shipping address provided during the order placement process to ensure its accuracy. Check with your neighbors or anyone else residing at the same address to see if they have received the package on your behalf. If you have confirmed that the address is correct and checked with neighbors, but you still cannot locate the package, please reach out to our customer service team to investigate further.

It is important to unwrap the packaging and conduct a thorough inspection at the time of delivery. If any damage is found after the driver leaves and it was not initially visible during the inspection, it is crucial to inform Plastic-Mart within 3 business days of receiving the tank. Please contact our customer service department immediately and provide detailed information, including pictures, about the newly discovered issue.

We understand the importance of a timely claim resolution and strive to process claims as efficiently as possible. The timeframe for processing your claim can vary depending on the nature of the claim and various factors involved. Please reach out to our customer service department for more details.

The specific timeframe for receiving a replacement will depend on the availability of the replacement item. Our customer service team will guide you through the process and provide you with an estimated timeline based on your situation.

We understand that timely shipping is important to our customers. Once your order is successfully placed, our team works diligently to process and ship it as soon as possible. The estimated shipping time depends on various factors such as product availability, order volume, and shipping method selected. To provide you with accurate information about your specific order, we recommend submitting a request on our “Contact Us” page. Please note that unforeseen circumstances or external factors beyond our control may occasionally cause slight delays in shipping. Rest assured, we are committed to keeping you informed and getting your order to you as quickly as possible.

Once your order has been shipped, you will receive an email notification with the tracking details. This email will provide you with a tracking number and instructions on how to track your package. Alternatively, you can also log into your account on our website and navigate to the “My Orders” section. There, you will find the tracking information associated with your order if it has shipped out. Please keep in mind that it may take a short period of time for the tracking information to become available after your order has been shipped. If you have any further questions or encounter any issues while tracking your order, our dedicated customer service team is here to assist you. Feel free to reach out to them for any additional help or clarification you may need.

When your tank is delivered, before the carrier leaves, we recommend following these steps to ensure a smooth and satisfactory experience:

• Inspect the products delivered:
  Carefully inspect the tank upon delivery. If the tank is wrapped be sure to unwrap the tank. Pay close attention to the tank's surface, corners, edges, and other critical areas. Look for any signs of structural damage, holes, or other issues that could affect its functionality. Please be aware that scuffs, scrapes, and even some dents are not considered damage.


• Note Any Visible Damage on the Delivery Receipt:
  If you observe any visible damage to the tank or product that raises concerns about the condition, it is advisable to document it. Take clear and detailed photographs of the damaged areas, ensuring you capture the evidence before proceeding further. These photographs will serve as valuable proof in case you need to file a claim or reach out to our customer service team.


• Report Damage or Issues:
  If you come across any damage or issues with the tank during the inspection, it is crucial to report them to our customer service team before the driver leaves. Contact us promptly with detailed information regarding the damage or issues and provide any relevant photographs or supporting documentation you have collected. Our team will assist you in the next steps, such as initiating a claim or arranging for a resolution.


• Accept or Refuse Delivery:
  Based on the extent of the damage or issues identified during the inspection, our customer service team will provide guidance on whether you should accept or refuse the delivery. They will consider the specific circumstances and advise you on the best course of action. When my tank was delivered, it was wrapped.

When your tank is delivered, it may be wrapped for protection during transportation. It is recommended to unwrap the tank when inspecting it upon delivery. By removing the wrapping, you can thoroughly examine the tank for any visible signs of damage or defects. This allows you to ensure that the tank has arrived in satisfactory condition. If you notice any issues during the inspection, please contact our customer service department immediately for further assistance.

No. We sell and ship products within the U.S. If you are exporting your order, you (the customer) must arrange and hire your own freight forwarder.

When you hire a freight forwarder, this is considered a routed export transaction. In this case, your freight forwarder is responsible for filing the Electronic Export Information (EEI) with U.S. Customs, not us.

No. The EEI Letter of Authorization must be completed and signed by you (the customer) to authorize your freight forwarder to file export paperwork on your behalf.

We provide your freight forwarder with the documents they need to file properly:

• Commercial or proforma invoice
• Shipper (our) name and address
• Consignee (your) name and address
• Product description and SKU
• Quantity and value

No. Since you are hiring your own freight forwarder, you are responsible for the export. We cannot act as the exporter of record for your shipment.

If you are outside the U.S., you are considered the Foreign Principal Party in Interest (FPPI). You will still need to complete and sign the EEI Letter of Authorization for your chosen forwarder. We will provide the shipment details, but you and your forwarder are responsible for the export filing.

Yes. Since you are hiring the freight forwarder, all export-related costs (freight, duties, customs clearance, etc.) are your responsibility.

Yes. If your order is shipping to Mexico or Canada, you will need to hire a licensed customs broker to clear the shipment at the border. Your freight forwarder can usually recommend or provide brokerage services. All customs duties, taxes, and brokerage fees are your responsibility.

No. Any shipment leaving the U.S. requires customs clearance in the destination country, and that process is handled by a licensed customs broker. In Mexico and Canada, customers typically hire their own broker directly for border clearance. For other international destinations, your freight forwarder may arrange brokerage through their local agents, but all duties, taxes, and clearance costs remain your responsibility.

All duties, taxes, and import fees are the responsibility of you (the customer). These charges are determined by the customs authority in your country and must be settled with your customs broker or freight forwarder before the goods can be released.

Yes. We can ship your order directly to your U.S.-based freight forwarder’s warehouse or facility. Please provide their full address and contact information at the time of order. Once the order is delivered to your forwarder, they take responsibility for the export.

We ship products in standard domestic packaging. If your freight forwarder requires special export packaging (heat-treated pallets, fumigation certificates, etc.), please arrange this with them. Any additional costs are the customer’s responsibility.

We can provide a commercial or proforma invoice for all orders. If your freight forwarder requires a Certificate of Origin or other documentation, please request it in advance. Some documents may require extra processing time.

If your freight forwarder fails to file the required export documents, your shipment may be delayed or denied at the port of export. We are not responsible for penalties, fines, or delays caused by incomplete or incorrect export filings.